I used to work at T.N.S. International, a survey company. It wasn’t fun. I got hung up on, I got yelled at, I had to deal with elderly men and women who didn’t understand the questions and hung up in the middle of conversations, I got to hear tirades about the questions I asked and their irrelevance. The single, and only, interesting survey I ever conducted was one that had to do with the elections for Prime Minister which had been counted and the results announced the night before.
Just now, I got a call from another survey company – Shiluv. I’ve heard of it before and I know that it was based pretty near where I used to work. The man on the line asked if I could please answer a few questions in regards to many different subjects, and he promised – lying through his teeth – that it would be interesting for me. It wasn’t, since it dealt with a TV show I don’t watch, cigarettes, and ice-cream. There was a little bit of interest when I got to diss the Israeli army by saying I believe it was 10 (“How corrupt is the Israeli army, from 1 to 10?). Other than that, the survey itself didn’t give me kicks.
At the end of every survey, there are questions that are “purely for statistical purposes,” as I remember saying so often – age, family status, income, health insurance etc. When I finished answering the questions quickly and succinctly, I asked again what survey firm my friendly caller was from. He told me, and I revealed the fact that I’d worked at another one.
And there, right there, was my small and rewarding moment. I could hear him smile through the phone as he said “Ah! That’s why you answered so well and quickly! You know how it is here!” and I told him that I hoped he’d have an easy day and that he wouldn’t get hung-up on too many times and he wished me a happy new year.
I remember being so happy when someone helped make my horrible job just a little bit easier, and it’s fun being able to return the favor by giving this guy another check-mark to add to his number-of-surveys-an-hour page as well as an easy and quick five minutes that I know are more fun than dialing number after number and getting angry responses in return.
It’s the little things that make a day, or an hour or a minute, just a little bit more special.